Chrysler brand jumped up four spots in the 2014 J.D. Power Customer Service Index, landing at No. 7, just two points behind Toyota and well ahead of Honda and Ford in the mass market standings (luxury brands have a separate category).
The CSI measures customer satisfaction with their experiences with dealer service departments. Each brand is measured on a 1,000-point scale. J.D. Power says the study, conducted in late 2013, included responses from 90,000 vehicle owners nationwide.
Most brands beat their point scored from 2013 and the average score rose 1.0%.
Dodge, Jeep and Ram anchored the study again, though both Dodge and Jeep earned small increases in their scores. Ram satisfaction dropped and the brand swapped places in the cellar with Jeep.
| J.D. Power Customer Service Index Study | ||||
|---|---|---|---|---|
| 2014 CSI Results | Change from 2013 | |||
| Rank | Brand | Score | Score | Rank |
| 1 | Buick | 835 | 3.2% | +2 |
| 2 | Volkswagen | 830 | 3.2% | +3 |
| 3 (tie) | GMC | 828 | 1.1% | -2 |
| 3 (tie) | MINI | 828 | 2.2% | -2 |
| 5 | Chevrolet | 812 | 0.7% | -1 |
| 6 | Toyota | 801 | 2.7% | +7 |
| 7 | Chrysler | 799 | 1.9% | +4 |
| 8 | Hyundai | 798 | 0.5% | -1 |
| 9 | Nissan | 797 | 0.0% | -3 |
| Industry Average | 797 | 1.0% | N/A | |
| 10 | Kia | 796 | 2.8% | +4 |
| 11 | Mitsubishi | 794 | 1.7% | Unch. |
| 12 | Honda | 792 | 0.0% | -5 |
| 13 (tie) | Ford | 791 | 0.6% | -4 |
| 13 (tie) | Mazda | 791 | 2.5% | +1 |
| 15 | Scion | 780 | 0.5% | -2 |
| 16 | Subaru | 776 | 0.5% | Unch. |
| 17 | Dodge | 765 | 0.4% | Unch. |
| 18 | Jeep | 756 | 0.5% | +1 |
| 19 | Ram | 752 | -0.9% | -1 |
